Legal

Terms of Use

Effective January 1, 2026. Last updated October 22, 2026.

1. Who we are and what this covers

www.sfbayhcc.com is run by the San Francisco Bay Area Hispanic Chamber of Commerce ("SFBAYHCC", "the chamber", "we"), a California corporation. The site offers a directory of Bay Area businesses, an events calendar, articles and job listings, membership in the chamber, an AI receptionist, and information for businesses that want to sell to government.

By using the site you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site. You must be 18 or older, or have a parent's or guardian's permission, to join, register for an event or post on the site. If you act for a business, you confirm you are allowed to accept these terms for it.

2. The directory

Listings are information, not endorsement. A listing says a business exists and how to reach it. Unless a listing is marked as a chamber member, the business has no relationship with the chamber. "Verified by the chamber" means the chamber checked the listing's facts against public sources on the date shown. It is not a recommendation, a license check or a guarantee of the business's work.
Where the facts come from. Each listing says where its facts came from: public records, the chamber's own checks, what is typical for that kind of business, or the owner. Facts change. Confirm hours, prices and licenses with the business before you rely on them.
Owners. If you represent a listed business you may claim the listing to correct it, or ask us to remove it. You agree to give accurate information and to claim only a business you are authorized to represent. We may ask for proof and may refuse or reverse a claim.
Your dealings with a business are between you and that business. The chamber is not a party to them.

3. Membership and payments

Levels and prices are those shown on the Join page on the day you join. Benefits may change from year to year; we will tell members before a change that reduces them.
Joining. You can join on the Join page or with our AI receptionist, which puts an order on your screen with the level, the price and the renewal terms. A membership is placed only when you confirm that order and pay in Stripe's secure checkout; nothing said or typed in the chat or a call places it. We email you a confirmation with the renewal terms and how to cancel.
Renewal. Membership renews automatically, each year or each month depending on your plan, on the card on file, until you cancel. We send a reminder before each annual renewal.
Canceling. You may cancel at any time, online or by writing to info@sfbayhcc.com. Online, use the billing link in your receipt emails or, for a membership started with the AI receptionist, the cancel link in your confirmation email or the page www.sfbayhcc.com/membership/manage, which emails you a new link. Canceling stops the next renewal; your benefits continue to the end of the period you paid for.
Three-day cooling-off period. You may cancel and receive a full refund within 3 days of any membership payment, including a renewal. After those 3 days, payments are not refunded.
Failed payments. If a renewal payment fails, we will contact you. If it is not resolved within 30 days, the membership lapses.
Payments are processed by Stripe: through HighLevel's billing, or, for a membership started with the AI receptionist, directly by the chamber on its Stripe account. Card details go only into Stripe's own secure fields, never into the chat, a call or our systems, and we do not hold card numbers.
HighLevel workspace benefit. Where your membership level includes a HighLevel sub-account, that software is provided by HighLevel under its own terms, which you accept when you start using it. The chamber sets it up and supports it as a member benefit but does not control HighLevel's service.
Promotional codes apply only on their stated terms and cannot be exchanged for cash.

4. What members and owners post

Members may publish events, jobs and articles, and owners may add text and photos to their listing.

You keep ownership of what you post. You give the chamber a non-exclusive, royalty-free license to show it on the site and to share it in the chamber's newsletter, social channels and member materials, for as long as it stays on the site and for a reasonable time after you remove it (for example, a newsletter already sent).
You confirm that it is yours to post, that it is accurate, and that it does not infringe anyone's rights or break any law, including fair housing and equal employment laws for job and property posts.
You are responsible for what you publish. No approval step stands between you and publication. We may edit formatting, and we may remove anything that is misleading, unlawful, discriminatory, spam or unrelated to business, without notice.

5. Messages to members

The message form on a member's listing is for genuine business inquiries. Do not use it for bulk or unsolicited advertising, and do not send anything you would not sign your name to: we pass your name and email to the member with the message. We may block senders who misuse it.

6. The AI receptionist

The receptionist on our site is an AI. It can answer questions about the chamber, point you to the right page, pass a message to the chamber team and start a membership order for you. An order it starts appears on your screen with its price and renewal terms, and nothing is bought until you confirm it there and pay in Stripe's secure checkout (section 3). It never asks for card details. Its answers may be incomplete or wrong, and they are not legal, tax, financial or bidding advice. Prices, membership terms and event details in these terms and on the site's pages take precedence over anything it says. Do not share card numbers, Social Security numbers or other sensitive information with it. How we keep its conversations is set out in the Privacy Policy.

7. Events

Events on the calendar are run by the chamber, by its members or by partner organizations, as each event page says. For an event the chamber does not run, the host is responsible for the event and its registration, and the host's terms apply. Event details can change; check the event page or the host before you travel.

8. Government contracting information

Opportunity and forecast listings are drawn from public sources such as SAM.gov and USAspending and are provided to help businesses find work. They are not legal or bidding advice, and they may be out of date. Check every solicitation at its source before you act on it.

9. Acceptable use

Please do not:

copy the directory in bulk to build another directory, a lead list or a marketing list;
use contact details from the site to send unsolicited advertising;
interfere with the site, overload it, probe it for weaknesses or get round its limits;
try to get into another person's account or the chamber's systems;
pretend to be someone else or misstate your connection to a business;
post anything unlawful, harassing, hateful or deceptive.

Search engines and AI assistants may read, index and cite the public pages, following our robots.txt.

We may suspend access, remove content or end a membership (with a pro-rated refund of any unused period if you did nothing wrong) when these terms are broken.

10. Our content and copyright

The chamber's own text, design, logos and research, including the Hispanic Market Guide, belong to the chamber. You may quote them with credit and a link to the page. Business names, logos and photos on listings belong to their owners.

If you believe something on the site infringes your copyright, write to info@sfbayhcc.com with: the work you own, the page where the copy appears, your contact details, a statement that you believe in good faith the use is not authorized, a statement that your notice is accurate and that you own the right or act for the owner, and your signature. We will remove material that infringes and may end the access of anyone who infringes repeatedly.

11. No warranty

We work to keep the site accurate and available, but it is provided as it is and as available, without warranties of any kind, to the extent the law allows. We do not promise that it is free of errors, interruptions or harmful code.

12. Limits on our liability

To the extent the law allows, the chamber, its directors, staff and volunteers are not liable for indirect or consequential losses, or for losses that come from relying on a listing, dealing with a listed business, the receptionist's answers, or attending an event the chamber does not run. Our total liability to you for any claim about the site is limited to the greater of the amount you paid the chamber in the 12 months before the claim and $100. Nothing in these terms limits liability that the law does not allow us to limit.

13. Your responsibility to us

If something you post or send through the site, or your breach of these terms, leads to a claim against the chamber, you agree to cover the chamber's reasonable costs of that claim, including legal fees.

14. Disputes

California law governs these terms. If a dispute arises, please write to us first so we can try to resolve it informally within 30 days. Any claim that cannot be resolved that way will be heard in the state or federal courts in San Francisco County, California.

15. General

We may change these terms. We post the new version here with a new effective date, and tell members by email before a change that affects their membership takes effect.
If part of these terms cannot be enforced, the rest still applies.
If we do not enforce a term straight away, we can still enforce it later.
These terms, the Privacy Policy and any terms shown when you join or register are the whole agreement between you and the chamber about the site.
If we publish these terms in Spanish and the two versions differ, the English version applies.

Questions: info@sfbayhcc.com, (415) 572-3568, 415 Mission Street, Floor 37, San Francisco, CA 94105.